FOR ALL YOUR INSURANCE NEEDS

About us

Buckingham Insurance Consultants Limited – 1 The Green, Clowne, Chesterfield, Derbyshire. S43 4JJ are authorised and regulated by the Financial Services Authority (FSA). Our firm's Registration Number is 307630. We are permitted to arrange, advise on, deal as an agent of insurer and assist in claims handling with respect to non-investment insurance policies. You can check these details on the FSA's register by visiting the FSA's website. http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

Your duty of disclosure

Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer's decision to accept and pay a valid claim are disclosed.

Failure to disclose material information may invalidate your insurance and could mean that part, or all, of a claim may not be paid.

Recorded telephone conversations

For security and for training purposes your call may be recorded and will also be used as proof of the information you have provided in connection with your insurance.

How to cancel

You may have a statutory right to cancel this insurance within a short period. Please refer to your policy summary or your policy document for further details. If you cancel within 14 days you will receive a pro-rata refund of premium from the insurer (subject to no claim). Insurers are also entitled to make an administration charge and we may also keep an amount that reflects our administrative costs of arranging and cancelling the insurance (see fees and charges). If you wish to cancel outside this period you may not receive a pro rata refund of premium. We may also keep an amount that reflects our administrative costs of arranging and cancelling the insurance subject to no claim (see fees & charges).

Please note that we reserve the right to deduct any monies owed to us due to non payment from any return premium or any claims cheque.

Fees and charges

Please refer to our tariff of administration charges for fees payable under these Terms of Insurance Business. These will apply if you instruct us to carry out a mid-term adjustment, renewal, cancellation, etc. on your behalf. We reserve the right to reduce our standard charges wherever possible, however they may need to be increased under certain circumstances

How to claim

Please refer to your policy summary or your policy document if you need to notify a claim. You should contact Buckingham insurance Consultants Ltd immediately or you may contact the insurer directly as soon as possible using the contact details provided.

Motor claims number 0870 7871087

Protecting your information

All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us. The FSA may ask us to provide it with access to our customer records in order that it may carry out a review of our activities. Some or all of the information you supply to us in connection with your insurance proposal may be passed to other insurance companies for underwriting and claims purposes. Under the Data Protection Act 1998 you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries please write to Antony Buckingham, Managing Director at Buckingham Insurance Consultants Limited , 1 The Green, Clowne, Chesterfield, Derbyshire. S43 4JJ

Complaints

It is our intention to provide a high level of service at all times. However, if you have a reason to make a complaint about our service you should contact Antony Buckingham, Managing Director at Buckingham Insurance Consultants Limited, 1 The Green, Clowne, Chesterfield, Derbyshire. S43 4JJ

You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. Further information is available at http://www.financial-ombudsuman.org.uk

Compensation arrangements

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS at http://www.fscs.org.uk